Luxury Responsible Gaming
At Luxury Casino, we want gaming to remain an enjoyable form of entertainment, never a source of financial or personal harm. We are licensed by the Alcohol and Gaming Commission of Ontario (AGCO) and operate as an Internet Gaming Operator pursuant to an agreement with iGaming Ontario, which means we hold ourselves to strict standards when it comes to player protection. This page explains the tools, limits, and support resources we provide to help you stay in control while you play at Luxury Casino.
Our Commitment to Safer Play
We believe that responsible gaming is a shared responsibility between us as your operator and you as our player. We design our platform, our luxury casino bonus offers, and our promotional communications with player welfare in mind. Every account registered through luxury register is automatically enrolled in tools that let you monitor and manage your activity from day one.
We are part of the Casino Rewards network, and if you hold accounts across multiple Apollo-managed brands in Ontario, your Global Account links these sub-accounts together. This means the deposit limits, loss limits, and self-exclusion settings you apply are shared across all linked accounts, giving you consistent protection no matter which platform you choose to play on.
Age Verification and Eligibility
We strictly enforce a minimum age requirement of 19 years for anyone accessing our services. We verify identity and age during registration and may request additional documentation at any point, including before processing a luxury withdrawal. Play through Luxury Casino is restricted to players who are physically located within the province of Ontario, and we monitor account activity to confirm this. Wagering from outside Ontario voids any winnings and results in account suspension. We prohibit the use of VPNs or any IP-augmenting software to circumvent this restriction, and any gains obtained this way will be confiscated.
Tools to Help You Stay in Control
We provide a range of account-based controls that you can access after completing your Luxury Casino login. These tools are designed to give you full visibility and command over your play:
- We allow you to set deposit limits on a daily, weekly, or monthly basis
- We let you establish loss limits so that you never lose more than you intend to
- We offer session time reminders to help you track how long you have been playing
- We provide a self-assessment questionnaire to help you reflect on your gaming habits
- We support temporary time-outs, allowing you to step away from Luxury Casino for a set period
- We offer full self-exclusion options that apply across your linked Casino Rewards Global Account
You can adjust most of these settings directly from your account dashboard, whether you access Luxury Casino through the luxury app on mobile or through our downloadable desktop software. Requests to decrease limits take effect immediately, while requests to increase limits are subject to a cooling-off period, which we apply to ensure decisions are made thoughtfully rather than impulsively.
Recognizing the Signs of Problem Gambling
We encourage every player to be honest with themselves about their relationship with gaming. Some signs that play may no longer be under control include:
- Spending more money or time on Luxury Casino slots or live casino games than you can afford
- Chasing losses by increasing deposits or bet sizes
- Borrowing money or neglecting responsibilities to fund your deposit
- Feeling anxious, irritable, or preoccupied with thoughts of gambling
- Hiding your gambling activity from family or friends
If any of these signs feel familiar, we strongly recommend using our self-assessment tools or reaching out to our support team so we can help you apply the appropriate limits or exclusion.
Self-Exclusion Options
We offer self-exclusion periods ranging from short-term breaks to permanent exclusion. Once you activate self-exclusion, we will close access to your account, remove you from all marketing communications, and, because of our Global Account structure, apply the exclusion across every linked Casino Rewards brand you use in Ontario. We do not accept new registrations, luxury casino no deposit bonus offers, or luxury bonus code redemptions during an active self-exclusion period. If you wish to reinstate your account after a self-exclusion period ends, you will need to contact our support team directly, and we may apply a further review before reactivating access.
Bonuses and Responsible Play
We design our Luxury Casino bonus structure, including our welcome match offers and any luxury free spins promotions, to be transparent and fair. We remind players that all wagering requirements, such as the 30x rollover on bonus funds, should be reviewed carefully before opting in. We encourage you to use any luxury promo code or luxury bonus code only if you are confident you can meet the associated terms comfortably. We limit each promotion to one per person, household, device, address, email, financial account, IP address, or shared network, which also helps us monitor for irregular or excessive play patterns.
External Support Organizations
We recognize that some players may need support beyond what we can provide directly. We encourage you to reach out to independent organizations that specialize in problem gambling support in Ontario and Canada:
- ConnexOntario - a free, confidential service providing information and referrals for problem gambling, available 24/7
- Responsible Gambling Council - offering educational resources on safer gambling practices
- Gamblers Anonymous - a peer support network for individuals affected by problem gambling
- GameSense - providing tools and information to help players make informed decisions
We are happy to provide contact details for these organizations upon request, and we include links to them within your account settings.
Protecting Minors and Vulnerable Individuals
We take steps to prevent underage access to Luxury Casino, including age verification checks at registration and before any luxury withdrawal is processed. We recommend that parents and guardians install filtering software on shared devices to prevent minors from accessing our luxury casino app or luxury app on mobile. We also ask that if you share a household with someone who has expressed concerns about their gambling, you consider applying joint safeguards, particularly given that our Global Account system shares responsible-gaming settings across linked profiles.
How to Reach Us
Our support team is available through live chat 24/7 and by email, with responses typically provided within 48 hours. If you have questions about our responsible gaming tools, wish to set a limit, or want to discuss self-exclusion, we invite you to contact us at support@crhelpdesk.com. For escalated concerns, you can write to complaints@crhelpdesk.com, and for any payment-related questions tied to a luxury deposit or luxury withdrawal, our banking team is reachable at banking@casinorewards.com.
We are committed to ensuring that your time with us, whether enjoying our luxury slots, exploring our luxury live casino tables, or taking advantage of a luxury no deposit bonus, remains a positive and controlled experience. Play responsibly, and know that our team is always here to support you.
FAQ
What is the minimum age to play at Luxury Casino?
We strictly enforce a minimum age requirement of 19 years and verify identity and age during registration, with additional checks possible before any withdrawal.
How can I set deposit or loss limits?
Once logged in, you can set deposit limits on a daily, weekly, or monthly basis, as well as establish loss limits directly from your account dashboard, on mobile or desktop.
What happens if I choose to self-exclude?
We close access to your account, remove you from marketing communications, and apply the exclusion across every linked Casino Rewards brand you use in Ontario, thanks to our Global Account structure.
Where can I find external support for problem gambling?
We recommend reaching out to organizations such as ConnexOntario, the Responsible Gambling Council, Gamblers Anonymous, or GameSense, all of which offer free and confidential support.
Content updated: September 22, 2026