Luxury Privacy Policy

At Luxury Online Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This Luxury Privacy Policy explains what information we collect when you register, deposit, play or withdraw, how we use it, and the rights you have over your own data. Luxury Casino is operated by Apollo Entertainment Limited (company number C45483), registered at 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta, and part of the Casino Rewards network. We hold an Internet Gaming Operator licence issued by the Alcohol and Gaming Commission of Ontario (AGCO) and operate pursuant to an agreement with iGaming Ontario.

Information We Collect

When you complete our luxury register process, we collect personal details necessary to open and verify your account. We gather this information directly from you, automatically through your device, and occasionally from third parties such as payment providers or identity verification services.

• We collect your full name, date of birth, address, email and phone number when you register with us
• We collect identification documents to verify your age and identity, as play is restricted to persons aged 19 and over physically located in Ontario
• We collect financial information related to your luxury deposit and luxury withdrawal requests, including card, e-wallet, Interac and bank transfer details
• We track your gaming activity, including bets placed on our luxury slots, live dealer tables and other game types, to manage your account and improve our services
• We record your device information, IP address and location data each time you use our luxury casino login or the luxury casino app, to confirm you are wagering from within Ontario
• We store communications you send us via live chat or email when you contact our support team

How We Use Your Information

We use the data we collect to operate Luxury Casino safely and lawfully. Our purposes include verifying your identity, processing your luxury bonus and loyalty rewards, preventing fraud, and complying with our regulatory obligations to AGCO and iGaming Ontario. We also use your information to manage the Casino Rewards VIP loyalty programme, including your Global Account, which links every sub-account you hold across Apollo-managed brands in Ontario and shares your responsible-gaming settings, deposit limits and loss limits.

• We use your data to process registrations, deposits and every luxury withdrawal request you submit
• We use your data to award and track your luxury casino bonus, luxury free spins, and other promotional offers, including any luxury bonus code or luxury promo code you redeem
• We use your data to detect irregular play, hedge betting or other activity that breaches our terms
• We use your data to send you service notifications, account updates and, where you have consented, marketing communications
• We use aggregated data to improve our luxury live casino offering and overall platform performance

Location and Age Verification

Because our licence restricts play to players physically located in Ontario, we continuously verify your location using IP data and other technical signals. If you attempt to use a VPN or any IP-augmenting software to disguise your location, we will confiscate any resulting gains and may suspend your account. Wagering from outside Ontario voids any winnings. We use verification checks to confirm you are at least 19 years old before allowing real-money play, including on our luxury slots and casino luxury mobile platforms.

Cookies and Similar Technologies

We use cookies and similar tracking technologies across our website, downloadable software and luxury casino app to remember your preferences, keep you securely logged in after your luxury login, and analyse how you interact with our games. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of Luxury Online Casino.

How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties where necessary to run Luxury Casino and meet our legal obligations.

• We share data with payment processors to complete your luxury deposit and withdrawal transactions, including Visa, Mastercard, e-wallets, Direct Bank Transfer and CAD EFT / eCheck providers
• We share data with identity verification and fraud-prevention partners
• We share data with regulators, including AGCO and iGaming Ontario, when legally required, and unresolved disputes are referred to iGaming Ontario
• We share data within the Casino Rewards network and with our affiliated brands managed by Apollo Entertainment Limited where this supports your Global Account and loyalty benefits
• We may disclose data to law enforcement authorities where required by Ontario or Canadian law

Data Security

We maintain administrative, technical and physical safeguards designed to protect your personal and financial information from unauthorised access, loss or misuse. We encrypt sensitive data during transmission and restrict internal access to information related to your account, gameplay history and payment methods. While we take security seriously, no system is completely infallible, and we encourage you to use a strong password and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by our regulatory, tax and anti-money-laundering obligations under Ontario and Canadian law. Where you close your account, we may still retain certain records relating to your deposits, withdrawals and gaming history for legally mandated periods.

Your Rights

We recognise that you have rights over the personal data we hold about you. Subject to applicable law, you may exercise the following rights by contacting us.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal retention requirements
• You can withdraw consent for marketing communications at any time
• You can request that we restrict certain uses of your data, including through our responsible gaming tools and deposit or loss limits

Third-Party Links

Our website and platform may contain links to third-party sites, including payment providers and game studios such as Pragmatic Play, Evolution Gaming and other partners. We are not responsible for the privacy practices of these third parties, and we encourage you to review their own policies before sharing personal information with them.

Contacting Us About Privacy

If you have questions about how we handle your personal data, wish to exercise any of your rights, or need help with your luxury casino bonus, luxury withdrawal or account settings, our support team is available 24/7 via live chat, with emails answered within 48 hours. You can reach us at support@crhelpdesk.com, escalate unresolved complaints to complaints@crhelpdesk.com, or contact banking@casinorewards.com for payment-related privacy queries.

Changes to This Policy

We may update this Luxury Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. We will post any revisions on this page, and we encourage you to review this policy periodically. Your continued use of Luxury Online Casino after changes are posted constitutes your acceptance of the updated terms.